Terms of Service

DIAZ Cleaning & Maintenance Pty Ltd · ABN 67 703 590 372 · Melbourne VIC · Effective date: 1 July 2025

1. Acceptance of Terms

By engaging DIAZ Cleaning & Maintenance Pty Ltd (“we”, “us”, “our”) for cleaning or maintenance services, or by requesting a quote through our website, you (“the client”) agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services or website.

2. Services

We provide professional cleaning and related maintenance services to residential, commercial and strata clients across metropolitan Melbourne, Victoria. The specific scope of services, frequency, access arrangements and pricing for your engagement will be set out in your written quote or service agreement. Any services not included in the agreed scope may attract additional charges, which will be confirmed with you before they are performed.

3. Quotes and Pricing

All quotes provided by us are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the information you provide about the property, its condition and the services required. If, on arrival, the condition of the property differs materially from what was described, we may revise the quote and will seek your approval before proceeding. All prices are quoted in Australian dollars and include GST where applicable.

4. Payment Terms

Unless otherwise agreed in writing, payment is due within 7 days of the date of invoice. We accept payment by bank transfer and other agreed methods. Late payments may attract an administrative fee as set out in your service agreement. If you have a dispute about an invoice, please contact us promptly so we can work with you to resolve it.

5. Access and Client Responsibilities

You agree to provide our team with safe, reasonable access to the property at the agreed date and time. This includes access to water and power where required for the services, securing of pets, and removal or protection of fragile or valuable items where appropriate. We reserve the right to reschedule or adjust charges if access is not available at the scheduled time.

6. Cancellations and Rescheduling

We understand plans change. Please provide at least 24 hours’ notice if you need to cancel or reschedule a scheduled service. Cancellations made with less than 24 hours’ notice may attract a cancellation fee to cover allocated staff time and travel. Repeated same-day cancellations may result in revised booking terms.

7. Satisfaction and Remedy

We take pride in the quality of our work. If you are not satisfied with any aspect of a service, please notify us within 48 hours of completion and we will work with you to arrange a suitable remedy, which may include a re-clean of the affected areas at no additional cost where we have not met the agreed standard.

8. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Under the Australian Consumer Law, you are entitled to services being provided with due care and skill, services being fit for the purpose you made known to us, and services being supplied within a reasonable time. Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee or right available to you under the Australian Consumer Law.

9. Insurance and Liability

We hold public liability insurance appropriate to the services we provide. To the maximum extent permitted by law, our liability for any claim arising from the services is limited to the cost of re-performing the affected service or the reasonable cost of having the service re-performed, except where such limitation is not permitted under the Australian Consumer Law or other applicable legislation. We are not liable for pre-existing damage, defects or wear in the property unless we caused or contributed to it.

10. Subcontractors and Staff

We may engage suitably qualified and insured subcontractors to deliver some or all of the services. All personnel working on your property under our engagement remain subject to our standards, supervision and these Terms of Service.

11. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Information you provide is used to deliver and administer our services and to communicate with you about your engagement.

12. Website Content

The content of this website is provided for general information about our services. It does not constitute a binding offer. A binding engagement arises only when we accept your booking or you accept our written quote. Images used on this website are illustrative of the type of services we provide.

13. Termination

Either party may terminate a recurring service arrangement with 14 days’ written notice. We may suspend or terminate services immediately if payment remains outstanding beyond our terms, if our personnel are subjected to unsafe conditions, or if you breach these terms in a way that cannot reasonably be remedied.

14. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. The parties submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.

15. Contact

Questions about these Terms of Service can be directed to:

DIAZ Cleaning & Maintenance Pty Ltd
ABN 67 703 590 372
Melbourne VIC
Email: ceo@diazcleaningmaintenance.online
Website: diazcleaningmaintenance.online